One of the biggest mistakes peers can make is assuming that because a service exists, the person is automatically eligible for it. Helping someone understand why they may or may not qualify is just as important as helping them complete the application.

Before applying for resources, help people gather the documentation they are likely to need.

Having the right paperwork ready can reduce delays, prevent unnecessary frustration, and improve the chances of a successful application. Many people seeking help have lost important documents because of homelessness, hospitalization, incarceration, domestic violence, or frequent moves. Replacing identification, birth certificates, or Social Security cards may need to become the first resource identified before other services can be accessed.